Retrostone crash without an reason

[Peppuccio]

Hello people i have an little problem. My retrostone crash when i turn on the system or i play some games, and i dont know what is the reason of this problem. I not use my retrostone about 1 day. Any suggestion for resolve this problem? thx a lot
P.S: yes, the battery is full charged

[Admin]

The crash can happen anytime? The LCD turns blue with crazy lines?
Or does is it just the game that crashes it just go back to emulation station?

[Peppuccio]

Turn on loading screen crash the retrostone all leds turn off. Playing games crash the retrostone all ledsbturn off, the system autorestart. Start>quit>shutdown> All leds go down and the system autorestart.

[Mayday10]

The crash can happen anytime? The LCD turns blue with crazy lines?
Or does is it just the game that crashes it just go back to emulation station?

Mine does this during games, sometimes and unpredictably. It will go back to emulation station.

[Peppuccio]

here i show what happend

https://youtu.be/qdjCAmKDq48

full charge battery

[Admin]

@Mayday if it's the game that crashes and goes back to emulation station it's a software issue.

Howver @Pepucino if your RetroStone crash (turn off) randomly that might be a hardware issue. Are you sure you have done everything correctly during installation?
- Formated in FAT32?
- SD was cleared correctly before flashing?
- Do you boot with something connected to USB or charger?
- Is your battery full ? Does that impact on your boot success/failure?
- What version of Retrorangepi are you using? have you tested several?
- What is your backer/order number?

I can't see your video, there's a " ! " when i click your link and no video. Maybe URL wrong?

[Peppuccio]

Ok ill asnwers at your questions
1. i used SD FORMATTER partition on and full erased/ flashed whit Etcher
2. nothing is connected on Retrostone
3.The battery is full. Im using an Samsung charger 5v 2a. Yes sometimes the boot fail
.4 im using this version of Retropie RetrOrangePi_4.2_SLIM_Armbian_5.59_Retrostone_Debian_jessie_default_3.4.113 (18-82018)
.5 my bacjer is 1227/ confirmation number is 42cb2b7c8499bb9889e1eca3039c4e83
T FOUND
The complete errore message (maybe i think is it) is : OPT/RETROPIE/CONFIGS/ALL AUTOSTART.SH LINE 11 COMAND NOT FOUND

[Admin]

Did you formated in fat32? Can you test this béta image ?
http://orangepi.club/showthread.php?tid=2668

[Peppuccio]

Ok ill test this image, i can format in fat 32 just with windows clicking right click on sd and format?

[Admin]

Yes,
When you right click, format, then you can choose the format there.