RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Here is all the tutorials, FAQ and support for RetroStone
pepperextract
Posts: 2
Joined: Tue 2 Oct 2018 07:33

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by pepperextract » Tue 2 Oct 2018 08:17

1- yes
2- yes
3- yes
4- yes
5- nothing connected
6- Etcher and win32diskimager
7- yes
8- Battery is full
9- yes 5V 2A
10- september 5th and New SupremeRetrostone both don't work.
11- Freeze,freeze,freeze. I could not turning OFF from software.
12- Yes,it did not help
13- Tested another SD and no luck either. Same behaviour with both.
8bcraft32GB,TOSHIBA64GB,SAMSUNG32GB,Sandisk128GB
14- This beta image does not help there this bug or that bug
15- I tried to flash multiple times, cleaning each time with Diskpart,
tried different images, different SD, always the same behaviour
no booting at all for the new full version, often endless lines of text, boot loop, crashing.
16- Order #3731
17- I don't want to post my e-mail here, you already have it.

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Admin
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Joined: Sat 10 Dec 2016 13:12

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by Admin » Tue 2 Oct 2018 14:45

The question 14 changed, it is now about this procedure :
Step 1 : From emulationstation, quit to terminal (F4),
Step 2 : type in the command : sudo h3consumption -d 528
Step 3 : Type : sudo reboot
Can you test it and feedback if it solve you problem?

pepperextract
Posts: 2
Joined: Tue 2 Oct 2018 07:33

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by pepperextract » Tue 2 Oct 2018 17:29

New SupremeRetrostone image boot once in 5-10time.
but desktop freeze.

try again.img sep 5th
not boot.
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Guyzaro
Posts: 1
Joined: Tue 2 Oct 2018 18:21

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by Guyzaro » Tue 2 Oct 2018 18:29

1- yes
2- yes
3- yes
4- yes
5 - yes
7 - 8 times
8- full
9- full
10- slim and I dont know where to find the full
11-
12- a million type
13- yes buy chance, so sad I have to paye you one
14- its all blue
15: my probleme is that I payed 200 euros and lost one day triying to boot a unbootable device
16- #3656

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Admin
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Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by Admin » Wed 3 Oct 2018 11:52

@Pepperextract @Guyzaro can you test the two following things :
1 - Try to flash with another computer (someone reported his boot problem came from the computer SD card reader)
2 - Try this image : https://mega.nz/#F!MbgjUASL!VLLT2-TnkabpkDbgoHPR9g

If it can't help I'll contact you to replace the units.

pepperextract
Posts: 2
Joined: Tue 2 Oct 2018 07:33

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by pepperextract » Wed 3 Oct 2018 19:55

I tried new img.

1. 8bcraft32GB freezing
2. toshiba64GB boot!
3. sandisk128GB freezing
4. samsung32GB freezing

5. I confirmed all the sd cards.
I restarted 2.toshiba64GB
but it's freezing.

Hardware problems(sd card slot)?

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Admin
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Joined: Sat 10 Dec 2016 13:12

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by Admin » Thu 4 Oct 2018 14:50

Ok so your unit needs to be replaced. I'm sending you an email about it.

stepp
Posts: 9
Joined: Tue 4 Sep 2018 18:28

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by stepp » Mon 8 Oct 2018 19:14

My unit will need replacing as well, im just fed up with trying now.

Freezing, sometimes it boots sometimes it dont, what the hell is going on with this thing.

Please mail me regarding sending it back.

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Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by Admin » Wed 10 Oct 2018 12:17

@stepp Sorry about that problem, Please fill the survey on first page

justinbailey
Posts: 3
Joined: Sun 17 Dec 2017 02:35

Re: RetroStone not booting/crashing/freezing - Hardware issue - Please post here.

Post by justinbailey » Fri 12 Oct 2018 19:58

1- Yes
2- Yes
3- Yes
4- yes
5- nothing connected
6- Etcher and win32diskimager both.
7- Yes multiple times
8- Battery is full
9- Yes 5V 2A
10- RetrOrangePi 4.2 FULL "SLIM PLUS" 05/09; SupremeRetrostone v1.1
11- Always use software shutdown unless Retrostone freezes or crashes.
12- Yes, redownloaded both RetrOrangePi and SupremeRetrostone images; it did not help.
13- Tested with 64GB SanDisk Extreme, 64GB Lexar 633x, 16GB 8BCraft MicroSD. All exhibit the same behavior.
13b- Yes, have tried creating an image on another computer. Same behavior.
14- RetroStone exhibits the same behavior after running the commands.

15- I tried to flash multiple times, cleaning each time with Diskpart, tried different images, different SD.
After the blue/white screen, most times RetroStone will freeze at black screen or freeze after displaying many lines of white text on black screen.
Sometimes RetroStone seems to reboot after the black screen because it goes back to blue/white screen then black screen again.
Sometimes RetroStone will freeze after the splashscreen.
1 out of 10 times, RetroStone is able to boot into EmulationStation.
I have 2 RetroStones, and one works fine. I can take the SD card from the bad RetroStone after a failed boot and place it into the good RetroStone; the good RetroStone will boot successfully. This can be reproduced with all SD cards and images I have tested with.

16- Kickstarter backer 695

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