Shipping from outside Europe?

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Jojse
Posts: 1
Joined: Mon 3 Sep 2018 17:44

Where are you shiping from?

Post by Jojse » Mon 3 Sep 2018 17:47

Hello!
I wonder from where are you shiping the Retrostone? I was thinking of taxes and other costs...

//Jojse

RetroJack
Posts: 21
Joined: Sun 25 Dec 2016 00:38

VAT in the UK

Post by RetroJack » Mon 3 Sep 2018 20:58

Anyone have to pay VAT on the retrostone?

Post office wants £29!

I thought I was buying this from inside the EU. Was that not the case?

Martin W
Posts: 1
Joined: Wed 5 Sep 2018 12:43

Shipping from outside Europe?

Post by Martin W » Wed 5 Sep 2018 13:25

I ordered 22nd of June, then finally got a delivery message on the 11th of August. Via parcel tracking, it said on the 14th “notification received”, then on the 16th the second entry was “Shipment received in Madrid”, and on the 23rd “(Germany) arrival at border point in destination country”, then “handed to customs” since the 23rd, no news since then.

I feel really annoyed- it says that Pierre’s from “Paris, France”, but this is shipped from some non-european location?? Why wasn’t there any clear notification in the beginning? Just tried to find info about this, but no entry in the FAQ etc, maybe this fact was hidden in some disclaimer before submitting an order? ;) Now what’s next? Waiting that customs declares this as a copyright infringement/clone of a Gameboy, or in best case just charges some additional money?
Sorry, I’m just very disappointed at the moment and feel a bit cheated about this, as it would have been an important information while deciding whether to support this project or not.

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Admin
Administrateur du site
Posts: 375
Joined: Sat 10 Dec 2016 13:12

Re: Shipping from outside Europe?

Post by Admin » Wed 5 Sep 2018 17:09

Hi there,
It was specified in the kickstarter page in the remarks :
RetroStones will ship from ShenZhen in China, to avoid any delivery problems we will declare full value of the products. Please note that there might be taxes applied by your country customs.
Also on the product page of the website it's also specified.

Sorry about this misunderstanding, as it's a small project logistic is a hell so in order to make it possible we simplified the logistic and ship everything from Shenzhen in China.

German customs tends to be very good at applying import duty, it depends much on the post services/country/luck...

In Germany usually they will contact you by the phone or by letter. Else you can try reaching out for them it will speed up the process.

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Admin
Administrateur du site
Posts: 375
Joined: Sat 10 Dec 2016 13:12

Re: VAT in the UK

Post by Admin » Thu 6 Sep 2018 09:59

Sorry for the misunderstanding but indeed it was explained on kickstarter page and on product page of the website that we ship from Shenzhen in China.
Some custom fees might apply depending on your country and luck I guess.

OctavioS
Posts: 10
Joined: Thu 29 Nov 2018 20:14

Re: Shipping from outside Europe?

Post by OctavioS » Sun 2 Dec 2018 19:39

My retrostone is now in customs. The worst part is that DHL is asking for 30€ for customs handling and I will have to pay another 35€ for taxes. I'm seriously thinking on refusing the package. This is way too much.

OctavioS
Posts: 10
Joined: Thu 29 Nov 2018 20:14

EU warehouse

Post by OctavioS » Tue 4 Dec 2018 16:01

Perhaps it would be a great idea to start thinking on this subject. For instance my package went through customs via DHL and now I have to pay extra 70€ to have it. So 148€ for the item, 12€ postage and now 70€ for taxes and package handling through the customs process. 230€ is way too much and I'm planning to refuse it.

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Admin
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Posts: 375
Joined: Sat 10 Dec 2016 13:12

Re: EU warehouse

Post by Admin » Tue 11 Dec 2018 15:35

Sorry about this problem.. 70€ taxes seems over priced it's rather strange. It should be 20%, so about 30€...

This is the problem with DHL, they tend to apply the taxes and add extra fees for themself.

Yes I'm planning to have a Europe warehouse but it's difficult to organize as my volume are still very small.

Kusuk
Posts: 4
Joined: Thu 10 Jan 2019 13:42

Re: Shipping from outside Europe?

Post by Kusuk » Mon 14 Jan 2019 11:21

49€ for me, about 30€ taxes and the rest for dhl.

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