Issue with my screen

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dutintin87
Posts: 3
Joined: Wed 27 Mar 2019 18:47

Issue with my screen

Post by dutintin87 » Wed 27 Mar 2019 19:29

Hello, i order a raspiboy and mount it pretty easily but when i boot i got a screen with white lines that i cannot remove with the button to change contrast luminosity, i try different sd card, nothing change. Is it an issue about the screen ?
Thanks for your answer
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Admin
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Joined: Sat 10 Dec 2016 13:12

Re: Issue with my screen

Post by Admin » Thu 28 Mar 2019 15:12

Hello!
It's first time I see this issue.

- have you tried assemble again the unit?
- Is the LCD connector correctly closed?
- Is the LCD ribbon damaged/teared?

If unsure please post picture of the connector so I can check if the black part is closed correctly.

dutintin87
Posts: 3
Joined: Wed 27 Mar 2019 18:47

Re: Issue with my screen

Post by dutintin87 » Fri 29 Mar 2019 18:21

Hello thank you for your fast answer
I already try to assemble the unit again and i think that the LCD connector is right. I put some photos to show this to you.
For more information, i am using a raspberry pi zero W, an sd card 8bcraft and retropie-4.2. I try to mount it with another raspberry pi zero W, same issue so the problem isn t the raspberry but i don t know what can i do more.

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Admin
Administrateur du site
Posts: 400
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Re: Issue with my screen

Post by Admin » Mon 1 Apr 2019 11:14

The ribbon does not look teared and connector is correctly closed.
I think it's the LCD that is defective.
What is your order number so I can create you a replacement?

dutintin87
Posts: 3
Joined: Wed 27 Mar 2019 18:47

Re: Issue with my screen

Post by dutintin87 » Mon 1 Apr 2019 12:00

Order #8BC-9999

Sakib
Posts: 41
Joined: Wed 19 Dec 2018 14:43

Re: Issue with my screen

Post by Sakib » Tue 9 Apr 2019 20:04

dutintin87 wrote:
Mon 1 Apr 2019 12:00
Order #8BC-9999
Hi,
Already created new order for you with replacement display. Your order no : 8BC-9999D.
Regards,
Sakib

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