Tracking number will not work for my retrostone

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deadl0ck
Posts: 8
Joined: Fri 6 Dec 2019 18:03

Tracking number will not work for my retrostone

Post by deadl0ck » Sun 8 Dec 2019 10:40

Hi all,
I got my shipping notification and tracking number 8 days ago, however, the tracking number will not work at all.
Whenever I try and use it I just get "Please enter the waybill number" on http://www.trackmeeasy.com/tmsserver/to ... asy.action

I know the email I got with the tracking number says "Please wait few days if the tracking is not found at the beginning. Some tracking number with ChinaEPost and Singpost may not update at all" but the tracking number is not even recognised at all - any suggestions ??

Sakib
Posts: 84
Joined: Wed 19 Dec 2018 14:43

Re: Tracking number will not work for my retrostone

Post by Sakib » Mon 9 Dec 2019 15:08

Hi,
Please open a ticket on website, we will check the issue for you.
https://www.8bcraft.com/my-tickets/

deadl0ck
Posts: 8
Joined: Fri 6 Dec 2019 18:03

Re: Tracking number will not work for my retrostone

Post by deadl0ck » Sun 12 Jan 2020 10:47

You can close this - I just got it a couple of days ago - thanks !

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