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Problems with German customs
Posted: Tue 18 Feb 2020 21:28
by Pacman
Do any of you also have problems with the german customs ?
They don`t give me my Retrostone 2 because it would look too similar to Nintendo's Gameboy....they wanna check this with Nintendo and would inform me whats going on
I'm really pissed and hope I didn't spend 200€ for nothing.
Greetz
Pacman
Re: Problems with German customs
Posted: Wed 19 Feb 2020 06:48
by Bebef
That's a new one.
Usually they would hold it back because of WIFI/Bluetooth.
I keep my fingers crossed that in the end they will release your merchandise soon!
Re: Problems with German customs
Posted: Wed 19 Feb 2020 13:40
by Admin
This happened few time in the past already... In which case they destroyed the packet in the end.
What we usually do is just send another packet again.
Open a ticket on the website if the packet is confirmed to be destroyed and we'll send you a replacement.
Re: Problems with German customs
Posted: Thu 20 Feb 2020 20:17
by Pacman
Admin wrote: ↑Wed 19 Feb 2020 13:40
This happened few time in the past already... In which case they destroyed the packet in the end.
What we usually do is just send another packet again.
Open a ticket on the website if the packet is confirmed to be destroyed and we'll send you a replacement.
Today i got a letter that they will destroy the Console in 10 Days
I will open a Ticket soon.....but then ...please send it in another way -.-
Do u need a Scan of the Letter to proof all this ?
Re: Problems with German customs
Posted: Fri 21 Feb 2020 11:21
by Admin
If you can indeed scan the document, I'll keep it for later reference.
Re: Problems with German customs
Posted: Sat 22 Feb 2020 11:43
by Pacman
Admin wrote: ↑Fri 21 Feb 2020 11:21
If you can indeed scan the document, I'll keep it for later reference.
Ticket is written with Scan of the Letter
Best Regards
Pacman
Re: Problems with German customs
Posted: Sat 18 Apr 2020 11:15
by Pacman
The 2bd RetronStone 2 has arrived...many thx !!!!