Problems with German customs

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Pacman
Posts: 6
Joined: Tue 18 Feb 2020 21:21

Problems with German customs

Post by Pacman »

Do any of you also have problems with the german customs ?
They don`t give me my Retrostone 2 because it would look too similar to Nintendo's Gameboy....they wanna check this with Nintendo and would inform me whats going on
I'm really pissed and hope I didn't spend 200€ for nothing.

Greetz

Pacman
Bebef
Posts: 10
Joined: Mon 17 Feb 2020 18:17

Re: Problems with German customs

Post by Bebef »

That's a new one.

Usually they would hold it back because of WIFI/Bluetooth.

I keep my fingers crossed that in the end they will release your merchandise soon!
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Admin
Administrateur du site
Posts: 505
Joined: Sat 10 Dec 2016 13:12

Re: Problems with German customs

Post by Admin »

This happened few time in the past already... In which case they destroyed the packet in the end.
What we usually do is just send another packet again.
Open a ticket on the website if the packet is confirmed to be destroyed and we'll send you a replacement.
Pacman
Posts: 6
Joined: Tue 18 Feb 2020 21:21

Re: Problems with German customs

Post by Pacman »

Admin wrote: Wed 19 Feb 2020 13:40 This happened few time in the past already... In which case they destroyed the packet in the end.
What we usually do is just send another packet again.
Open a ticket on the website if the packet is confirmed to be destroyed and we'll send you a replacement.
Today i got a letter that they will destroy the Console in 10 Days :!: :!: :!:

I will open a Ticket soon.....but then ...please send it in another way -.-

Do u need a Scan of the Letter to proof all this ?
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Admin
Administrateur du site
Posts: 505
Joined: Sat 10 Dec 2016 13:12

Re: Problems with German customs

Post by Admin »

If you can indeed scan the document, I'll keep it for later reference.
Pacman
Posts: 6
Joined: Tue 18 Feb 2020 21:21

Re: Problems with German customs

Post by Pacman »

Admin wrote: Fri 21 Feb 2020 11:21 If you can indeed scan the document, I'll keep it for later reference.
Ticket is written with Scan of the Letter

Best Regards

Pacman
Pacman
Posts: 6
Joined: Tue 18 Feb 2020 21:21

Re: Problems with German customs

Post by Pacman »

The 2bd RetronStone 2 has arrived...many thx !!!!
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