Search found 6 matches

by Jcdonny
Mon 31 Dec 2018 18:18
Forum: General chat
Topic: Help understanding a problem with my order
Replies: 5
Views: 226

Re: Help understanding a problem with my order

This is the email I got below can anyone translate what this means so I can try and sort it out I'm pretty confused. The pack is hold in DHL as no EORI now. DHL feedback there is no invoice first, and we prepare invoice for shipping, but they said it's still can be released as no EORI no. So it's ne...
by Jcdonny
Mon 31 Dec 2018 17:13
Forum: General chat
Topic: Help understanding a problem with my order
Replies: 5
Views: 226

Re: Help understanding a problem with my order

Can someone confirm whether this is a legit email?
by Jcdonny
Mon 31 Dec 2018 15:38
Forum: General chat
Topic: Help understanding a problem with my order
Replies: 5
Views: 226

Re: Help understanding a problem with my order

When I try and open a ticket it just refreshes the page and takes you back to the same page.

I'm very confused it was 8bcraft who already contacted me or is it a phishing scam and to just ignore it?

The number I was given isn't a valid DHL number so I don't k ow how I can phone them?
by Jcdonny
Mon 31 Dec 2018 15:26
Forum: General chat
Topic: Help understanding a problem with my order
Replies: 5
Views: 226

Re: Help understanding a problem with my order

I got an email from yourselves asking me to send an eori number from someone called Michael?
by Jcdonny
Mon 31 Dec 2018 14:15
Forum: General chat
Topic: "I have received mine" thread
Replies: 111
Views: 13188

Re: "I have received mine" thread

My shipments on.hold and I got am email for 8bcraft? Asking to give them a eori number, I don't know what that is I just bought a game boy from the internet.

Can anyone help I got my tracking number about 10 days ago but it is an invalid number?
by Jcdonny
Mon 31 Dec 2018 13:56
Forum: General chat
Topic: Help understanding a problem with my order
Replies: 5
Views: 226

Help understanding a problem with my order

I ordered a raspi boy a couple weeks ago and paid the extra £20 to get it with DHL. I got an email that I'm struggling to understand saying I have to give DHL an eori number to get the order, I don't even know what that is. I can't contact anyone at DHL because the tracking number doesn't show up as...